Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a return.

To be eligible for a return, item(s) must be received by us within the 30-day return window and be in the same condition in which they were received—unopened, unused, and undamaged. A receipt or proof of purchase is also required.

To start a return, please contact us at orders@pakawaytravel.com with your order number and “Return” in the subject line. 

If your return is accepted, we’ll provide detailed instructions on how and where to send your package. Customers are responsible for the cost of return shipping. You may choose to use your own shipping method. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@pakawaytravel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Please note: we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item(s) you have and, once the return is accepted, place a new order for the desired item.

Refunds

We’ll notify you once we’ve received and inspected your return to let you know if your refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@pakawaytravel.com.